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Susan Conley Earns FHCA’s 2017 Nursing Home Administrator of the Year Award

August 11, 2017
Contact: Kristen Knapp, APR
(850) 701–3530 or kknapp@fhca.org

Tallahassee, FL – More than 800 long term care professionals from across Florida were on hand to applaud Susan Conley, administrator of Canterbury Towers in Tampa, as she was honored as the statewide 2017 Nursing Home Administrator of the Year by Florida Health Care Association (FHCA). The award, presented during FHCA’s Annual Conference in Orlando July 31-August 4, is the highest honor given to a nursing home administrator in Florida’s long term care profession.

A registered nurse and a former Director of Nursing with more than 20 years working in long term care, Conley is an inspirational leader among residents and staff. She has been deemed a change agent, constantly looking for innovative outcomes for the team around her.  

“One aspect of her being an exemplary leader is her open-door policy with staff,” said Human Resources Director Margaret Hartstein. “She is highly respected and not afraid of change to ensure the betterment of the resident, family member, staff and health center.

Proactive in resident growth, Conley brings her Yorkie, Sophie, for pet therapy, sometimes joined by the pets of some residents’ families. She visits residents and goes on facility outings to further expand community development. Family members of residents at Canterbury Towers note that Conley’s dedication and commitment to always trying to improve the quality of care is more than obvious. They say she has a high level of ethics and standards and is proactive in her management style - always available, day or night.

“Susan’s unwavering commitment to quality is unparalleled,” said Emmett Reed, Executive Director of Florida Health Care Association. “Her sustained efforts have consistently resulted in delivery of outstanding care for those in her center and surrounding community. We are proud to recognize her this year as a champion of quality and leader in the long term care profession.”

The 2017 Administrator of the Year award is part of Florida Health Care Association’s Long Term Care Achievement Awards. These awards annually honor the Nursing Home and Assisted Living Facility Administrators of the Year, Volunteers of the Year, Resident of the Year, and a number of community volunteers for their service to long term care. For more information about FHCA’s Long Term Care Excellence Awards, visit the Quality Improvement section of the FHCA website at http://www.fhca.org.

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The Florida Health Care Association (FHCA) is a federation that serves nearly 1,000 members and represents more than 500 long term care facilities that provide skilled nursing, post-acute and subacute care, short-term rehab, assisted living, and other services to the elderly and individuals with disabilities in Florida. The mission of FHCA is to advance the quality of services, image, professional development, and financial stability of its members. As Florida's first and largest advocacy organization for long term care providers and the elderly they serve, the Association has worked diligently since 1954 to assist its members with continuously improving quality of care and quality of life for the state’s growing elder care population. For more information about the Florida Health Care Association, visit http://www.fhca.org.