Florida’s Advocate for Long Term Care
Providers and the Elders They Serve

Florida Nursing Homes Recognized Nationally for Outstanding Customer and Employee Satisfaction

FHCA Member Facilities Earn 2010-11 Excellence in Action Award

FOR IMMEDIATE RELEASE: September 16, 2011
Contact: Kristen Knapp, APR
(850) 701.3530 or kknapp@fhca.org

Tallahassee, FL  - The Florida Health Care Association (FHCA) is pleased to honor 23 member nursing homes which recently received the 2010-11 Excellence in Action Award from My InnerView, a national, independent research firm. This honor recognizes nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall customer or workforce satisfaction scores that fall within the top 10 percent of My InnerView’s database—the largest skilled nursing facility database of its kind in the U.S.

FHCA member facilities recognized with the 2010-11 Excellence in Action Award include:

Baldomero Lopez State Veterans’ Nursing Home - Land O Lakes (Customer award winner)
Consulate Health Care At Lake Parker - Lakeland (Customer award winner)
Consulate Health Care Of New Port Richey - New Port Richey (Customer award winner)
Coquina Center - Ormond Beach (Customer and Workforce award winner)
Glencove Nursing Pavilion - Panama City (Customer award winner)
Grand Boulevard Health and Rehabilitation Center - Miramar Beach (Customer award winner)
Habana Health Care Center - Tampa (Workforce award winner)
Heartland Health Care Center - Lauderhill (Customer award winner)
Hunter’s Creek Nursing & Rehab Center - Orlando (Customer award winner)
Lake Eustis Care Center - Eustis (Customer award winner)
Life Care Center Of Ocala - Ocala (Customer award winner)
Life Care Center Of Punta Gorda - Punta Gorda (Customer award winner)
Life Care Center At Wells Crossing - Orange Park (Customer award winner)
Life Care Center Of Sarasota - Sarasota (Customer award winner)
Manorcare Health Services - Naples (Customer award winner)
Panama City Nursing Center - Panama City (Customer award winner)
Royal Manor - Royal Palm Beach (Customer award winner)
Royal Palm Rehabilitation Center - Vero Beach (Workforce award winner)
Silvercrest Manor - Crestview (Customer award winner)
South Heritage Health & Rehab Center - St. Petersburg (Customer award winner)
Tierra Pines Center - Largo (Customer award winner)
Tuskawilla Nursing & Rehab Center - Winter Springs (Customer award winner)
Unihealth Post-Acute Care - Santa Rosa (Customer and Workforce award winner)

“Florida’s nursing homes continue to make strides in quality, despite financial challenges they have faced with state and federal funding reductions. We commend these facilities, which were first recognized by their customers and employees, for their continued efforts of delivering high quality and satisfaction,” said Emmett Reed, FHCA Executive Director.

My InnerView recognized 593 facilities nationally with the 2010-11 Excellence in Action Award. Qualifying nursing homes (almost 5,500) must have completed a customer (resident or family) or workforce (employee) satisfaction survey in 2010, achieved a minimum of 10 responses with a minimum 30 percent response rate, and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

ABOUT THE FLORIDA HEALTH CARE ASSOCIATION
The Florida Health Care Association (FHCA) is a federation which serves nearly 1,000 members and represents over 500 long term care facilities that provide skilled nursing, post-acute and sub-acute care, short-term rehab, assisted living and other services to the frail elderly and individuals with disabilities in Florida. The mission of FHCA is to advance the quality of services, image, professional development and financial stability of its members. As Florida's first and largest advocacy organization for long term care providers and the elderly they serve, the Association has worked diligently since 1954 to assist its members with continuously improving quality of care and quality of life for the state’s growing elder care population.

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