An integral part of the FHCA Quality Credentialing Program is building a quality management system. One of the key criteria in building a quality management system is to record and respond to client concerns as well as to employ client satisfaction surveys in a meaningful way. Another critical component of working with your clients and meeting/exceeding their expectations is understanding the role family members should play.
Created through the FHCA Quality Foundation, the Family Forum is a grassroots network that empowers residents and families to help educate elected officials and regulatory leaders in regard to the development of public long term care policy.
Primary Goals
The primary goals of the Family Forum are to:
- To educate, support and empower the friends and families of long-term care residents and to help inform them of the issues that are affecting their lives.
- To enhance long-term care services by providing the opportunity for resident families and friends to discuss and in turn create an avenue for input on proposed legislation and policies affecting long term care residents, clients and providers.
Mission
The mission of the Family Forum is to promote quality care and quality of life for residents who live in FHCA facilities. This mission is accomplished through better communication and increased advocacy with the Florida Legislature and State agencies regulating long term care. The Family Forum is meant to complement local family and resident councils and to help communicate the input of these family councils by addressing public policy issues that may ultimately impact the quality of care delivered by Florida’s long term care providers. FHCA works to educate society and government to invest in the well-being of elderly and disabled individuals and to assure access to long term care. FHCA is committed to developing necessary and reasonable public policies which balance economic and regulatory principles to support quality care and quality of life.
Please visit Family Forum for more information.
