Satisfaction Surveys: Development and Implementation

Long term care is service oriented and employee and resident satisfaction is of utmost importance. Below are several resources to assist in gauging, directing, and trending satisfaction surveys.

• Satisfaction Surveys Resources (American Health Care Association)


• Satisfaction Toolkit (MedQIC Quality Net)


• Developing a Quality Management System (Bernie Dana, 2005)
  This slim volume packs in a lot of background info and tips on creating, implementing, and assessing satisfaction surveys in clear, graphic format.


• Core Issues and Essential Questions
  Vivian Tellis-Nayak, Ph.D. provides a list of core questions and for customer satisfaction surveys and highlights recommended questions for consumer guides.