Robin Allen is the Chief Risk Officer for The Lilac Health Group, supporting a portfolio of SNFs and ALFs across Florida. She received her undergraduate and graduate degrees at Florida State University in Speech Pathology. Robin’s career has focused on post-acute care initially in Therapy Services. Robin then became a Healthcare Risk Manager and focused her efforts on proactive and response-driven Risk Management. Robin is the Chair of the FHCA Risk and Compliance Council.

Michelle Dillehay  is a Registered Nurse and has been employed with the Agency for Health Care Administration since 1999. Currently, she enjoys working with Mary Maloney in the Bureau Chief’s office assisting in the management, oversight, and quality assurance of the survey process.  She served as a supervisor and preceptor for the Orlando office that includes Orange, Seminole, Brevard, and Osceola counties. Michelle was a Registered Nurse Specialist surveyor and a Quality-of-Care Monitor for nursing homes and assisted living facilities from Daytona Beach to Miami. Michelle received her Bachelor of Science in Nursing from Kent State University in Ohio, has a Certification in Gerontology from the American Nurses Credentialing Center, and Associate Certification in Infection Prevention and Control.  She has over 30 years of experience in long-term care.

Mary Maloney is the Chief of the Bureau of Field Operations in the Agency for Health Care Administration. She has been employed at the Agency for over 35 years. Mary is a Registered and Florida Licensed Dietitian/Nutritionist and board certified as a Gerontological Nutrition Specialist. She is based out of the Clearwater office and her agency experience includes conducting surveyor training, quality improvement activities, assisting with Agency legislation, and health facility surveys. Her expertise is nursing home regulation, as well as hospitals, assisted living facilities, and intermediate care facilities for individuals with intellectual disabilities. Mary earned her master’s degree in public health with emphasis in health education and public health nutrition from University of South Florida. She has held numerous leadership and board positions with district and state dietetic associations. She has also given many presentations to a variety of professional organizations and co-authored professional journal articles and textbooks. She enjoys crafts, learning foreign languages, and cooking international cuisine in her leisure time.

Kelly McDaniel is a highly experienced registered nurse whose dedication and expertise have made a lasting impact in the healthcare field. Kelly graduated from Florida State University School of Nursing with a Bachelor’s degree and furthered her education at FSU’s College of Law, earning a Juris Master’s in Health Care Regulation. Her AHCA career began in 2016, in the Tallahassee Field Office where she worked as a Registered Nurse Specialist and Surveyor. Kelly’s leadership skills led to a supervisory role in 2019, and in 2023, she joined the Survey & Certification Support Branch (SCSB) team as a Registered Nurse Consultant. Throughout her nursing career, Kelly has worked in a variety of settings, including ICU, PCU, Med Surg, Rehabilitation, and Hospice, as well as serving as a clinical educator at both the high school and college levels. Beyond professional achievements, Kelly finds her greatest life accomplishment in her (now adult) children, who are pursuing their dreams and share Kelly’s love for laughter.

Wendy Milam is an accomplished nursing executive with more than 25 years of clinical, operational, and leadership experience across acute care, skilled nursing, long-term care, assisted living, and transitional care settings. Currently serving as Vice President of Clinical Services for Lilac Health Group, providing clinical oversight for a multi-facility organization, and supporting regional clinical leaders, Directors of Nursing, Administrators, and interdisciplinary teams. Throughout her career, she has led organization-wide quality improvement, regulatory compliance, risk management, infection prevention, clinical education, and performance improvement initiatives. This foundation in quality improvement began in the acute care setting, where she led quality and performance initiatives within the ICU and other hospital-based clinical areas, focusing on improving patient outcomes, reducing hospital-acquired conditions, preventing falls, and strengthening patient safety. She later transitioned this experience into skilled nursing and longterm care, adapting these same quality improvement principles to the unique clinical, operational, and regulatory needs of post-acute care. Her experience includes oversight of quality benchmarks, survey readiness, resident and family satisfaction, transitions of care, and ancillary clinical services. She has developed and implemented successful initiatives focused on reducing hospital readmissions, preventing falls, decreasing healthcare-associated infections, improving patient experience, and strengthening clinical outcomes. She holds a Bachelor of Science in Nursing (BSN), Master of Health Administration (MHA), and Master of Business Administration (MBA), bringing together clinical expertise, operational leadership, and business strategy to advance quality, regulatory compliance, fiscal responsibility, and resident-centered care.

Kelly Ratanasurakarn serves as the Chief Nursing Officer for Lilac Health Group, where she oversees clinical performance, quality initiatives, regulatory compliance, and clinical leadership across the organization’s skilled nursing facilities. She has more than 15 years of experience in long-term care and healthcare leadership, with roles spanning frontline nursing leadership, regional oversight, and executive-level clinical operations. Throughout her career, Kelly has led multi-facility clinical teams, supported facilities through regulatory surveys and quality improvement efforts, and developed practical systems focused on improving resident care and clinical outcomes. She is passionate about developing nursing leaders and helping teams translate regulatory expectations and clinical standards into sustainable practices at the facility level.

Tracie Rayfield is the Transitions Advocate with the State of Florida Long-Term Care Ombudsman Program, bringing over 11 years of experience in elder advocacy and long-term care support. Throughout her tenure, Tracie has been a steadfast champion for residents’ rights, working to ensure that individuals in nursing homes, assisted living facilities, and other care settings receive respectful, dignified, and person-centered care. Tracie specializes in guiding residents through complex transitions—whether moving between facilities or returning to community living—by providing compassionate support, resolving concerns, and coordinating with families, care providers, and community resources. Her deep knowledge of long-term care systems and her empathetic approach make her a trusted ally for those navigating vulnerable moments in their lives. Tracie’s commitment to advocacy is rooted in a belief that every individual deserves to be heard, respected, and empowered. Her work continues to shape a more transparent, responsive, and humane long-term care environment across the State of Florida.

Dawn Schubert is a Quality Improvement Consultant with Health Quality Innovators (HQI) with over 18 years of experience in quality improvement, regulatory compliance and leading accreditation and performance-improvement initiatives across diverse care settings. In her current role, she analyzes quality measurement data, assesses organizational needs and identifies root causes to develop targeted action plans that guide providers as they advance toward their performance goals. In addition, Ms. Schubert delivers improvement consultation and coaching to nursing homes and hospitals on a broad range of clinical and operational topics, helping teams translate regulatory requirements and quality metrics into meaningful, sustainable change.

Kim Smoak has been with the Agency for Health Care Administration since August 1995. She is the Deputy Secretary of the Division of Health Quality Assurance. The Division licenses and/or certifies and regulates 40 different providers, including, hospitals, nursing homes, assisted living facilities, and home health agencies. Ms. Smoak is also the State Survey Agency Director for the State of Florida. She holds a Master of Science in Health with the program emphasis in Aging Studies and is also a Qualified Intellectual Disability Professional (QIDP). In 2009 and 2017, she received Survey & Certification Achievement Awards, presented by the Centers for Medicare & Medicaid Services for her work in Survey and Certification.

Diandra P. Taylor is the Director of Training and Development for the Florida Long-Term Care Ombudsman Program, where she leads statewide initiatives that strengthen advocacy, elevate care standards, and expand access for long-term care residents. With a degree in Business Logistics from the University of Alabama, she brings a strategic, operations-focused lens to workforce development, transforming traditional training, recruitment, and retention practices through innovative, data-informed solutions. Under her leadership, the program has modernized its training infrastructure and increased volunteer readiness across all regions. Diandra spearheaded the creation of the program’s first Spanish-language volunteer training curriculum in Florida’s most populous county—an initiative that not only improved cultural accessibility for residents, but also set a national benchmark now being replicated across multiple states. Known for her forward thinking approach and commitment to resident-centered advocacy, Diandra continues to drive statewide improvements that support volunteers, strengthen facility partnerships, and enhance the overall quality of care for Florida’s long-term care community.