December 6, 2022 | Tampa
9:00 a.m. to 4:00 p.m.

FHCA’s Silver Quality Award Workshop is a members-only program that will provide a full day of technical writing assistance for facilities pursuing the National Silver Quality Award. The National Quality Award Program is Baldrige-based, and applications require writing skills specific to the Baldrige Performance Excellence Program.

Taught by FHCA’s Quality Award Master Examiner and Baldrige National Examiner Koko Okano, this workshop will walk attendees through each application category and teach them everything they need to know to write a successful Silver Award application. Registration includes lunch, along with resources and tools to assist with self assessment and application development. Space is limited for these workshops, so sign up by December 1 to secure your spot and save $50 on fees.

• Informational Webinar: Prior to registering for the Silver Quality Award Workshop, please watch this recorded webinar to better understand the Quality Award renewal options.
• Self Assessment: Registration includes emailed complimentary resources and tools (FHCA members only)

Speaker

Koko Okano
Quality Improvement and Research Analyst, Florida Health Care Association

Koko Okano is a Master Examiner for the National Quality Award Program and served on the AHCA/NCAL Board of Overseers of the program. She also serves on the Board of Examiners of the National Baldrige Performance Excellent program. Koko has provided various workshops to all levels of the National Quality Awards for the past several year for Florida’s applicants.