Education | Events

Virtual Survey Readiness Training for Skilled Nursing Centers

August 22 - September 28, 2022

Skilled nursing center surveys can be overwhelming; however, proper planning and preparing your team throughout the year can make for a successful survey. Centers can do this by maintaining a state of readiness, making advanced and ongoing preparations, and training staff to understand their role when it comes to interacting with surveyors. This virtual training will support your team’s understanding of the before, during and after-survey process and help instill confidence for working with survey teams and responding effectively if questions or issues arise. Attendees will gain knowledge, learn to lead their team to better understand their roles, and review best practices for successful survey outcomes.

The Virtual Survey Readiness Training for Skilled Nursing Centers is a three hour, self-directed course which has been separated into three modules for a total of 3 CEUs.

Module 1: Addresses pre-survey planning and how to engage and prepare staff for the survey process. The survey book and its contents will also be reviewed.

Module 2: Explains the survey process from the Agency for Health Care Administration’s perspective.

Module 3: Reviews what should be done after survey to prepare for re-survey. This module will also address the steps to take if an Immediate Jeopardy is cited in the initial survey.

Administrators, Directors of Nursing, Regional Directors, Nursing Supervisors, All Department Managers will benefit from this virtual training.

Virtual Training: How It Works

  • Delivered over 2, on-demand video sessions.
  • Training Materials: Two on-demand video sessions, one post-session quiz, and handout materials. Materials will be available from August 22 through September 28, 2022, at 4:00 p.m. EST.
  • Continuing Education Credits: FHCA will post contact hours to CE Broker within seven business days. Participants must have completed the 3 hours of video sessions and post-session quiz by September 28 at 4:00 p.m. EST to receive CEUs.


Robin A. Bleier, President, RB Health Partners, Inc.
Robin A. Bleier has worked in health care over 35 years. Ms. Bleier has been a CNA, LPN, RN, HCRM, and LNC. She has held progressive roles including direct care giver, staff nurse, DON, Regional Nurse, CCO, and COO in both stand alone and corporate settings. Ms. Bleier owns and operates RB Health Partners, Inc. a post-acute consultancy firm dedicated to providing customized services assisting clients meet their needs in areas such as Infection Prevention & Control, Analytics, Back to Compliance, Human Services (Activities & Social Services), ICD-10 Coding, Clinical Reimbursement, Clinical Services, Joint Commission Accreditation, QAA-QAPI, Regulatory Services, Risk Management, etc.

Laura Jensen, Registered Nurse, Agency for Health Care Administration
Laura Jensen is a Registered Nurse who works for the Agency for Health Care Administration, Division of Health Quality Assurance as a Government Analyst II.  She has worked with the agency as a health care facility surveyor for more than 4 years. Laura was previously based out of Pensacola but has recently moved to the Tallahassee area to assume a new role within the Bureau of Field Operations. Laura is a retired Navy nurse whose clinical background is primarily in obstetrics, but she has served in numerous roles throughout her nursing career including compliance, education and training, and process improvement. As a surveyor with the Agency for Health Care Administration, she has experience with multiple facility types including nursing homes, assisted living facilities, hospitals, and dialysis treatment centers.

Vernon Zeger, Executive Director, Village on the Green
Vernon Zeger has been involved in the health care profession for over 26 years, with the majority of that time spent as an operator of Skilled Nursing Facilities. He has run facilities ranging in size from 60 to 300 beds and has enjoyed the challenges presented by each different environment. Vern currently serves as FHCA's Survey & Regulatory Committee Chair and is a member of the FHCA Budget Committee. Prior to his current role at Village on the Green, he was the Director of Operations for AdventHealth, overseeing 11 facilities across three states. Vern was also previously responsible for the operations of a large not-for-profit organization and the overall performance of skilled nursing, assisted living, and independent living facilities throughout Central Florida. Vernon received his bachelor’s degree in Health Care Administration from the University of South Florida with a minor in Business Administration and is currently completing his master’s degree in Business Administration with a concentration on Health Care. He is currently the Executive Director of a prominent 80 + acre full service continuing care community (CCRC), Village on the Green, in the Orlando area.