Education | Events

Virtual Survey Readiness Training for Skilled Nursing Centers

April 27-28, 2022

2:00 - 4:00 p.m. EST

Skilled nursing center surveys can be overwhelming; however, proper planning and preparing your team throughout the year can make for a successful survey. Centers can do this by maintaining a state of readiness, making advanced and ongoing preparations, and training staff to understand their role when it comes to interacting with surveyors. This virtual training will support your team’s understanding of the before, during and after-survey process and help instill confidence for working with survey teams and responding effectively if questions or issues arise. Attendees will gain knowledge, learn to lead their team to better understand their roles, and review best practices for successful survey outcomes.

The Virtual Survey Readiness Training for Skilled Nursing Centers is a web-based live program that takes place from 2:00 – 4:00 p.m. EST on April 27 and 28, 2022. Both sessions will be delivered live through Zoom Webinar with time for Q&A with our speakers. The training has been separated into three modules, for a total of 4 CEUs.

Module 1: Addresses pre-survey planning and how to engage and prepare staff for the survey process. The survey book and its contents will also be reviewed.

Module 2: Explains the survey process from the Agency for Health Care Administration’s perspective.

Module 3: Reviews what should be done after survey to prepare for re-survey. This module will also address the steps to take if an Immediate Jeopardy is cited in the initial survey.

Administrators, Directors of Nursing, Regional Directors, Nursing Supervisors, All Department Managers will benefit from this virtual training.

Virtual Live Training: How It Works

  • Delivered over 2, live video sessions. Each video session is followed by a post-session quiz (4 hours total).
  • Training Dates: April 27 – 28, 2022 from 2:00 – 4:00 p.m. EST. If you cannot make the live sessions you will be able to watch the video recordings from May 2-22.
  • Live Q&A: Join both of the live sessions to ask your questions to the speakers.
  • Training Materials: Two on-demand video sessions; post-session quizzes; handout materials
  • Continuing Education Credits: FHCA will post contact hours to CE Broker by May 26, 2022. Participants must have completed the 4 hours of video sessions/quizzes by May 22 at 4:00 p.m. EST to receive CEUs.


Robin A. Bleier, President, RB Health Partners, Inc.
Robin A. Bleier has worked in health care over 35 years. Ms. Bleier has been a CNA, LPN, RN, HCRM, and LNC. She has held progressive roles including direct care giver, staff nurse, DON, Regional Nurse, CCO, and COO in both stand alone and corporate settings. Ms. Bleier owns and operates RB Health Partners, Inc. a post-acute consultancy firm dedicated to providing customized services assisting clients meet their needs in areas such as Infection Prevention & Control, Analytics, Back to Compliance, Human Services (Activities & Social Services), ICD-10 Coding, Clinical Reimbursement, Clinical Services, Joint Commission Accreditation, QAA-QAPI, Regulatory Services, Risk Management, etc.

Laura Jensen, Registered Nurse, Agency for Health Care Administration
Laura Jensen is a Registered Nurse who works for the Agency for Health Care Administration, Division of Health Quality Assurance as a Government Analyst II.  She has worked with the agency as a health care facility surveyor for more than 4 years. Laura was previously based out of Pensacola but has recently moved to the Tallahassee area to assume a new role within the Bureau of Field Operations. Laura is a retired Navy nurse whose clinical background is primarily in obstetrics, but she has served in numerous roles throughout her nursing career including compliance, education and training, and process improvement. As a surveyor with the Agency for Health Care Administration, she has experience with multiple facility types including nursing homes, assisted living facilities, hospitals, and dialysis treatment centers.

Vernon Zeger, Executive Director, Village on the Green
Vernon Zeger has been involved in the health care profession for over 26 years, with the majority of that time spent as an operator of Skilled Nursing Facilities. He has run facilities ranging in size from 60 to 300 beds and has enjoyed the challenges presented by each different environment. Most recently, he was the Director of Operations for AdventHealth overseeing 11 facilities across three states. Previously, he oversaw operations for a large not-for-profit organization and was responsible for overall performance of skilled nursing, assisted living, and independent living facilities throughout Central Florida. Vernon received his bachelor’s degree in Health Care Administration from the University of South Florida with a minor in Business Administration and is currently completing his master’s degree in Business Administration with a concentration on Health Care. He is currently the Executive Director of a prominent 80 + acre, Village on the Green, in Orlando.