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The Villages Rehabilitation and Nursing Center in Lady Lake Earns AHCA/NCAL 2019 Gold National Quality Award

Lady Lake Care Center one of only five centers nationwide to earn AHCA/NCAL 2019 Gold Quality Award

Tallahassee, FL - The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) has announced that The Villages Rehabilitation and Nursing Center in Lady Lake is one of just five long term and post-acute care providers nationwide to earn the 2019 Gold – Excellence in Quality Award. The Gold Award is the final of three distinct levels possible through the AHCA/NCAL National Quality Award Program, which recognizes organizations nationally that serve as models of excellence in providing high-quality care. 

This year’s Gold – Excellence in Quality Award recipients are:

  • The Villages Rehabilitation and Nursing Center, a skilled nursing center in Lady Lake, Florida;
  • Christian Health Care Center, a skilled nursing and assisted living facility in Wyckoff, New Jersey;
  • George E. Wahlen Ogden Veteran’s Home, a skilled nursing center in Ogden, Utah;
  • Parker at Stonegate, an assisted living community in Highland Park, New Jersey; and  
  • Vista Pacifica Convalescent, a skilled nursing center in Riverside, California.

“We are extremely proud of the team at the Villages, who have shown superior quality care performance. Their residents will benefit from their dedication and commitment,” said Emmett Reed, FHCA Executive Director. “This recognition is another reason Florida continues to lead the nation in demonstrated advances in quality care.”

Based on the core values and criteria of the National Institute of Standards and Technology’s Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program challenges member providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. The Gold – Excellence in Quality Award is the most prestigious of the program. At this level, recipients have invested multiple years in mastering and applying the rigorous quality improvement standards of the Baldrige Criteria to achieve superior results in leadership, strategic planning, customer and workforce focus, and operations and knowledge management.

“The Gold Quality Award is the highest honor a facility can receive that recognizes its quality of care,” said AHCA/NCAL President and CEO Mark Parkinson. “These recipients are role models for our sector, and because of their years of hard work, dedication, and passion, they are improving and will continue to improve lives every day. This recognition is more than well deserved.”

The Villages is one of just three centers in Florida to ever have earned the Gold – Excellence in Quality Award since the inception of the National Quality Award Program in 1996.  Only 38 long term and post-acute care providers nationwide—excluding this year’s recipients—have achieved this level of quality recognition.

The Villages will join Florida’s 20 Silver – Achievement in Quality Award and 38 Bronze – Commitment to Quality Award recipients when they are honored during AHCA/NCAL’s 70th Convention & Expo, ​October 13-16, 2019 in Orlando, Florida.

A full list of recipients is available on the AHCA/NCAL Quality Award website here.

Kristen Knapp, APR
(850) 701-3530 or


The Florida Health Care Association (FHCA) is a federation which serves nearly 1,000 members and represents over 500 long term care facilities that provide skilled nursing, post-acute and sub-acute care, short-term rehab, assisted living and other services to the frail elderly and individuals with disabilities in Florida. The mission of FHCA is to advance the quality of services, image, professional development and financial stability of its members. As Florida's first and largest advocacy organization for long term care providers and the elderly they serve, the Association has worked diligently since 1954 to assist its members with continuously improving quality of care and quality of life for the state’s growing elder care population. For more information about the Florida Health Care Association, visit

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