Florida’s Advocate for Long Term Care
Providers and the Elders They Serve

FHCA Quality Symposium

October 25-26, 2017 ~ Hilton Orlando

FHCA's Quality Symposium offers important training on key quality improvement topics and regulatory changes that will impact the future of how long term care is delivered. This year’s Symposium focuses on Strategic Workforce Planning: Building Blocks for Success. Topics will include workplace culture changes, labor law updates (including medical marijuana), active shooter scenarios and staffing issues addressed in the CMS Mega Rule.


  • Click here to download the registration form to register by mail/fax. 
  • Click here to register online in the FHCA online portal.
  • Click here to download the Attendee Brochure. 

Registration includes contact hours of continuing education, continental breakfasts, refreshment breaks and Cocktail Reception with Exhibitors. Pre-sessions on October 24 also available for an additional fee.


October 24, 2017

CNA Train-TrainerKim Broom, Director of Clinical & Regulatory Services, FHCA​
Preceptor Provider Training, Deborah Franklin, Senior Director of Quality Affairs, FHCA

Featured Agenda

October 25-26, 2017

Changing the Culture of Your Workforce, Connie Bessler, Chief Executive Officer, Greystone Healthcare Management; Jeff Cleveland, President, Clear Choice Health Care; Julia Dennis, Vice President of Strategic Partnerships, Opis Senior Services Group; Luke Neumann, Senior Director of Service and Relationship Development, Palm Garden Healthcare
Panel discussion focusing on the importance of changing the culture of the workforce to enhance the quality goals.
In the Weeds of Labor Law Issues Surrounding Medical MarijuanaSharon Wey, Attorney, Miller Tack & Madison​
Attendees will learn the issues employers will face with the new medical marijuana regulations.
Surviving an Incident of Violence CourseTerry Choate, Lieutenant, Jaffrey Police Department
This course provides a complete understanding of what the challenges are during a sudden incident of violence, and more importantly, it provides the tools necessary to correct them.
Great Leaders Motivate People, Deborah Franklin, Senior Director of Quality Affairs, FHCA
Attendees will learn leadership skills that will not only motivate the staff, but also the leader.
The RoP Employee Requirements, Robin Bleier, President, RB Health Partners, Inc.
Attendees will learn the new Requirements of Participation (RoP) regulations concerning all employee issues and policy requirements. 
Family Style Workforce, Lina Dureza, Director of Nursing Administration, Hughes Health & Rehabilitation, Inc.; Koko Okano, Quality Improvement and Research Analyst, FHCA
Attendees will hear observations from the AHCA Quality Award Master Examiner and site visit team leader about the workforce culture and engagement of Hughes Health & Rehabilitation.

Continuing Education

Approved for up to 10 hours of continuing education
FHCA Provider Number 50-720:

  • Florida Board of Nursing Home Administrators
  • Florida Board of Nursing
  • Florida Board of Clinical Social Work
  • Florida Board of Occupational Therapy



Be one of 15 sponsors present at this exclusive event! The Executive Sponsorship includes a 6 ft. table for materials in the pre-function area as well as the opportunity to address a captive audience of decision makers prior to a session. All sponsorships are reserved on a first-come, first-paid basis. Stay tuned for all sponsorship opportunities. Please contact Jenny Early with any questions. 

Hotel Information

Hilton Orlando
6001 Destination Parkway
Orlando, FL 32819
  • Room Rate: $159 + taxes
  • Reservations: (888) 488-3509* or to reserve online, click here

*When calling please let the reservations agent know you are looking to reserve a room within the FHCA block and provide them with the 3-letter code of “FHC”.

  • Room Block Cut-Off Date: October 2
  • Parking: $11 per day

Please note that the room block will fill up fast and most likely BEFORE the cut-off date of October 2. All attendees are encouraged to make hotel reservations as soon as possible.