Facility Operations

Emergency Preparedness

Hurricane Preparedness Fact Sheet- How LTC Centers Are Readying for the Season
Know the facts about generator installation and hurricane preparedness in long term care centers in Florida.

AHCA Emergency Preparedness Resources
Includes links to online emergency reporting system, emergency management planning criteria and more. AHCA issued notices May 7, 2021, to address modifying plans, if needed, related to COVID-19 risks for residents and others

Health Facility Reporting System (HFRS)
The HFRS is used to update census, available beds, utilities, evacuation, generators, damages (related to the storm) and all other reportable event-related information. Facilities are encouraged to designate a point of contact for HFRS reporting who can report if there are power/internet outages.

  • Nursing Home HFRS login assistance: 850-412-4303
  • Assisted Living Facility HFRS login assistance: 850-412-4304
  • After-hours HFRS login assistance: 850-264-7924

CMS Emergency Preparedness Rule
Appendix Z –of the State Operations Manual, Emergency Preparedness for All Provider Types and Interpretive Guidance (April 16, 2021)
Fact Sheet – CMS Releases Updated EP Guidance (March 26, 2021) 
ASPR-TRACIE Overview of Long Term Care Requirements CMS EP Appendix Z and Interpretive Guidance

Utility Partners
Communicating with Florida’s utility providers during an emergency or during construction projects can be facilitated through online portals.


Online Reporting

Call to Report

App and Text services


Online here


FPL App for iPhone and Android

Duke Energy

Online here


Duke Energy App for iPhone and Android
TEXT OUT to 57801


Online here


Text OUT to 35069 or UPDATE to 35069 to receive messages

JEAOnline here(904) 665-6000. 


Emergency Environmental Rules for Nursing Homes and Assisted Living Facilities (Generators)
Effective March 26, 2018, Governor Rick Scott signed HB 7099 and SB 7028, which make permanent the emergency rules requiring every nursing center and assisted living facility (ALF) in Florida to have emergency generators to keep residents safe. Nursing centers and ALFs (includes resource links and member communications).

Members Only Emergency Preparedness Tools & Resources
Includes the training materials from the FPL/FHCA Discussion-Based Workshops; disaster drill templates and resources; EMResource FAQs; Hurricane Planning Checklists; CPG 101, adapted for LTC, and other members-only tools.

CMS Emergency Preparedness Requirements for Medicare and Medicaid Participating Providers
Resources related to CMS Final Rule - CFR , Title 42, Chapter IV, Subchapter G, Part 483,
Sept. 30, 2019 §483.73   Emergency preparedness Requirements for States and Long Term Care Facilities  

Long Term Care Emergency Preparedness Portal
Developed through a collaboration between FHCA and Emory University's Preparedness and Emergency Response Research Center, through the assistance of the federal Centers for Disease Control and Prevention, LTCprepare.org provides a gateway to tools, resources and information on emergency preparedness topics specifically for skilled nursing and post-acute care centers, as well as assisted living communities.

Emergency Preparedness Tools from the John A. Hartford Foundation Project
Includes the Emergency Management Guides for NHs and ALFs, the Incident Command System and Evacuation Decision-Making