Florida's Advocate for Long Term Care Providers and the Elders They Serve

Education | Events

AHCA Joint Training for Assisted Living Facilities

November 1: Virtual, Live Streamed Event

Click here to access the AHCA SNF Joint Training web page.

The 2024 AHCA Joint Training for Assisted Living Facilities is a virtual, live streamed event that offers updates and current information on regulations that impact assisted living facilities across Florida. Agency for Health Care Administration (AHCA) leadership and other experienced healthcare professionals will discuss the current list of top-10 deficiencies, infection prevention and control, adverse incident reporting, and memory care. Featured speakers include representatives from the AHCA Division of Health Quality Assurance and RB Health Partners, Inc.

New this year, providers can submit anonymous questions to AHCA related to survey trends, compliance issues and other areas of interest. Please click here to submit our questions for the Ask the Agency session.
Make plans to attend this exciting and valuable training!

Topics Include:

  • Top 10 Deficiencies and Regulatory Updates
  • Adverse Incident Reporting
  • Providing Effective Memory Care
  • Infection Prevention and Control

Virtual Live Broadcast Program: How It Works

  • Delivered over 5, virtual live broadcast sessions.
  • Training Dates: The virtual live broadcast sessions will take place November 1. All registered attendees will access these sessions through Zoom. These sessions will also be recorded and available to watch between November 1 - November 15.
  • Training Materials: 5 video sessions; post-quiz; handout materials.
  • Continuing Education Credits: This program offers a total of 5 computer-based contact hours. FHCA will post contact hours to CE Broker by November 20, 2024. Participants must have completed the session videos and passed the post-quiz by November 15 at 4:00 p.m. EST to receive CEUs.

Continuing Education

FHCA will seek approval for 5 hours of live continuing education for the in-person program and 5 hours of computer-based continuing education for the virtual live broadcast. Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and Florida Board of Occupational Therapy. Contact the FHCA Event Team at (850) 224-3907 or with any questions.

Event Agenda

8:00 to 8:30 a.m.


8:30 to 9:30 a.m.

Session #1

Regulatory Updates

Speaker: Donah Heiberg, Chief of Field Operations, Agency for Health Care Administration

Understanding and implementing the latest regulatory requirements is key to an assisted living facility’s success. Attendees will hear directly from the Agency for Health Care Administration on the top 10 deficiencies and recent regulatory changes and learn how to identify the strategies for success when it comes to improving and ensuring quality. How can you avoid one of these deficiencies? If you're already facing one of these issues in your facility, what can you do to improve and grow? This session will walk attendees through these questions to prepare for a successful survey.

9:30 to 9:45 a.m.


9:45 to 10:45 a.m.

Session #2

Adverse Incident Reporting

Speaker: Anne Sosiak, Registered Nurse Consultant, Agency for Health Care Administration

There’s much to consider when it comes to reporting an adverse incident. Not all allegations of abuse and or neglect meet the definition of an Adverse Incident, but all Adverse Incidents should be considered possible abuse or neglect and reported appropriately to the Department of Children and Families, also referred to as Adult Protective Services (APS). This session will offer insight into the adverse incident reporting processes that will improve provider compliance. 

10:45 to 11:45 a.m.

Session #3

Providing Safe and Effective Memory Care

Details Coming Soon

11:45 a.m. to 12:00 p.m.


12:00 to 12:30 p.m.

Session #4

Infection Control: Breakthrough the Outbreak

Speaker: A.C. Burke, VP of Healthcare Quality, RB Health Partners, Inc.

Many pathogens can survive for extended periods of time in the environment, and understanding what to look for on product labels can help you choose the best product for your facility. Proper cleaning and disinfection of the environment is key to helping to stop the transmission of pathogens and protecting your residents from infection. This session will discuss how infections are transmitted and what your facility can do to break the chain of infection, particularly when faced with an outbreak.

12:30 to 1:00 p.m.

Session #5

Updates from Florida’s Long-Term Care Ombudsman Program

Speaker: Terri Cantrell, State Long-Term Care Ombudsman, Florida Department of Elder Affairs

The role of an ombudsman is to advocate for residents. The ombudsman program ensures that residents and their families have a mediator and advocate in their corner. In this session, attendees will be introduced to Terri Cantrell, the new State LTC Ombudsman in Florida, who will share her mission and vision for the ombudsman program and the type of partnership that can be fostered between local ombudsmen and their long term care facilities to create better care outcomes for Florida’s residents in long term care.

1:00 to 1:30 p.m.

Session #6

Updates from AHCA’s Background Screening Unit

Speaker: Taylor Haddock, Assistant Deputy Secretary, Agency for Health Care Administration

This session will provide an overview of upcoming updates to the Background Screening Clearinghouse and how to navigate the updated system. Additionally, attendees will hear an overview of daily operations in the Background Screening Unit to offer insight into the process of eligibility, application review and evaluation, notable updates from the field, and best practices for providers to consider.

1:30 to 2:00 p.m.

Session #7

Ask the Agency

Speakers: Kim Smoak, Deputy Secretary/State Survey Agency Director, Donah Heiberg, Chief of Field Operations, and Anne Sosiak, Registered Nurse Consultant, all with Agency for Health Care Administration

This Q&A session with the Agency for Health Care Administration is designed for attendees to have their anonymous questions and concerns answered by AHCA representatives. Registered attendees will be provided with a survey link in advance of the program to submit their questions anonymously to AHCA representatives who will review the questions and respond live during the session.  

Please click here to submit our questions for the Ask the Agency session.