Education | Events

Introduction to Risk Management

Event Location

FHCA Education & Training Center
307 West Park Avenue, Suite 100
Tallahassee, FL 32301

Complimentary Self Parking

October 27, 2026 | 8:00 to 4:30 p.m. EST
FHCA Education & Training Center in Tallahassee, FL

FHCA’s Introduction to Risk Management program equips participants with the essential tools to establish or strengthen their center’s risk management strategies, specifically tailored to long term care. Led by industry experts, including representatives from the Agency for Health Care Administration, RB Health Partners, Inc., and other risk managers from FHCA’s Risk Compliance Council, the program delves into critical topics such as advance directives, Florida’s state-specific risk requirements, and relevant federal regulations. Designed to deepen participants' understanding, the program addresses high-risk areas, including elopement, significant incidents, and accidents.

Additionally, attendees will gain insight into the reporting standards, investigation steps, QA and QAPI, and documentation required by both state and federal guidelines. Learn how to keep a comment or concern from turning into a complaint. The valuable training is for administrators, risk managers, Directors of Nursing, other nursing leadership, and Social Service Directors. 

Attendees can choose from a live, in-person event in Tallahassee, FL, or a virtual, live broadcast delivered simultaneously. The in-person program offers a total of 7 live contact hours and 8 computer-based CEUs, with the virtual, live broadcast offering a total of 15 computer-based CEUs. FHCA will post contact hours to CE Broker by November 21, 2026.

Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy. 

In-Person, Live Program

  • Training Date: October 27 in Tallahassee, FL.
  • Training Materials: 4 pre-recorded video sessions; post-quiz; speaker presentations and handout materials
  • Continuing Education Credits: This program offers a total of 7 live contact hours and 8 computer based CEUs. FHCA will post contact hours to CE Broker by November 20, 2026. Participants must watch the the complete package of video sessions and pass the corresponding post-quiz by November 19, 2026, at 4:00 p.m. EST to receive CEUs.

Virtual, Live Broadcast

  • Delivered via virtual live broadcast sessions.
  • Training Dates: The virtual, live broadcast will take place on October 27. All registered attendees will access these sessions through Zoom. These sessions will also be recorded and available to watch between after the live presentation. In addition, 4 pre-recorded video sessions will be available to view prior to the live event.
  • Training Materials: 5 video sessions; post-quiz; speaker presentations and handout materials
  • Continuing Education Credits: This program offers a total of 15 computer-based contact hours. FHCA will post contact hours to CE Broker by November 20, 2026. Participants must watch the the complete package of video sessions and pass the corresponding post-quiz by November 19, 2026, at 4:00 p.m. EST to receive CEUs.

Event Agenda

Meet the Speakers

Click here to read more about our program speakers.

Pre-recorded Video Sessions

Video 1: State and Federal Regulatory Requirements Presented by AHCA (Part 1) – 120 Minutes
Michelle Dillehay, Agency for Health Care Administration

  • Risk Management and Quality Assurance
  • Review Regulations and Guidance for Abuse, Neglect, Exploitation or Mistreatment, Misappropriation of Resident Property, Injuries of Unknown Source
  • Review Federal Requirements associated with Risk Identification
  • Review Federal Requirements associated with Quality Assurance
  • Discuss Centers for Medicare & Medicaid Services (CMS) critical element pathways

Video 2: State and Federal Regulatory Requirements Presented by AHCA (Part 2) – 105 Minutes
Brandi Byrd, Agency for Health Care Administration

  • Understand the reporting requirements for F609 and F610 
  • Understand the difference between Federal and State reporting requirements
  • Gain knowledge of the technical aspects of registering to report online

Video 3: Advance Directives (Part 1) – 90 Minutes
Karen Goldsmith, Attorney 

Video 4: Advance Directives (Part 2) – 100 Minutes
Karen Goldsmith, Attorney 

October 27, 2026

In-Person & Live-Streamed Agenda

7:30 to 8:00 am

Registration

8:00 to 8:30 am

Risk Education for Facility Staff

Robin Bleier, RB Health Partners, Inc

8:30 to 9:30 am

Comment/Concerns/Grievances/Allegations of ANEMMI and SOC

Robin Bleier, RB Health Partners, Inc.

9:00 to 9:45 am

Break

9:45 to 10:15 am

Federal Reporting

Hazel Mahoney, RB Health Partners, Inc.

10:15 am to 11:00 am

Incident & Accident (I-A) Reporting/Determination of Adverse

Kim Broom, Florida Health Care Association
 

11:00 to 12:15 pm

I-A Investigation/Logging/Checklist

Robin Allen, The Lilac Health Group

12:15 to 1:00 pm

Lunch

1:00 to 2:00 pm

Root Cause Analysis Processes: 4 Ps, 5 Ws, SBAR, Fishbone, Multi-voting, etc.

Robin Bleier, RB Health Partners, Inc.
Hazel Mahoney, RB Health Partners, Inc.

2:00 to 3:00 pm

Major Events

Robin Allen, The Lilac Health Group
 

3:00 to 3:15 pm

Break

3:15 to 3:45 pm

Monthly Risk Management/QAA-QAPI Meeting

Robin Allen, The Lilac Health Group
Robin Bleier, RB Health Partners, Inc.
Hazel Mahoney, RB Health Partners, Inc.

 

3:45 to 4:15 pm

Corporate Compliance Program Requirements

Hazel Mahoney, RB Health Partners, Inc.

4:15 to 4:30 pm

Closing Remarks

Robin Bleier, RB Health Partners, Inc.