Quality Improvement

Person-Centered Care

Person-Centered Care (culture change) refers to the national movement for the transformation of older adult services, based on person-directed values and practices where the voices of elders and those working with them are considered and respected. Core person-directed values are choice, dignity, respect, self-determination and purposeful living. Click here for the Pioneer Network’s definition of Culture Change.

The FHCA Performance Excellence Council consists of members and other partners, including representatives from the Florida Pioneer Network and the National Pioneer Network, working together to encourage understanding and support person-centered care. The mission of the Council is to promote person-centered care and culture change movement in the long term care profession by serving as a resource to educate, assist and support person-directed care in accordance with the vision and values of FHCA in partnership with the Florida Pioneer Network. 

CMS Categorical Waivers RE: Culture Change

End-of-Life Decisions

FHCA Webinar: Resident-Centered Care: Carrying Out Your Residents' End-of-Life Decisions (May 4, 2018
- Webinar Recording
- Webinar Handouts

CMS Regulations on Person-Centered Care

FHCA Webinar: Impact of CMS Regulations on Person-Centered Care - Launching & Sustaining Culture Change (May 20, 2016)
- Webinar Recording
- Webinar Handouts

Simplifying Liberalized Diets

FHCA Webinar: Simplifying Liberlized Diets, sponsored by Thrive Ice Cream (May 2, 2014)
- Webinar Recording
- Webinar Slides
- Q&A Document

Hospital Readmissions

FHCA Webinar: Decreasing Hospital Readmissions Through Deprescribing (Oct. 11, 2019)
-Webinar Recording
-Webinar Slides
-Webinar Q&A

FHCA Webinar: Reduce Your Hospital Readmissions Through a Resident-Centered Approach (June 15, 2018)
-Webinar Recording
-Webinar Slides


Consistent Assignment

Eden Alternative Warmth Surveys 

Improving Dementia Care / Reducing the Inappropriate Use of Antipsychotic Drugs

Measuring Culture Change

Culture Change Leadership Assessment

Approved Food Sources

Sexuality in LTC Settings

Staff Engagement