Florida’s Advocate for Long Term Care
Providers and the Elders They Serve

AHCA/NCAL National Quality Award Program

The American Health Care Association/National Center for Assisted Living encourages member nursing centers and assisted living facilities to participate in this distinctive awards program built on the principles of the Malcolm Baldrige National Quality Award Health Care Criteria.

FHCA members are committed to these awards, as proven by the significant number of each award level earned to date:

  • Bronze - Commitment to Quality: 328
  • Silver - Achievement in Quality: 59
  • Gold - Excellence in Quality: 2

Click here to read a list of this year's Bronze Award recipients.
Click here to read a list of this year's Silver Award recipients.

Recertification Policy

In 2014, AHCA/NCAL introduced a new recertification policy that affect all the current and past recipients. Under this policy, Bronze and Silver Quality Award recipients will have a limited amount of time to apply for the next award level (Silver or Gold) before being designated as a “past recipient” of the award, a status that requires the center to reapply at the Bronze level if it decides to participate in the program again. For centers that received a Quality Award prior to 2014 but have not yet submitted the application for the next level, applications for the next level must be submitted by the year 2017. If the award recipient chooses not to submit the application by the 2017 deadline, the center will become a past recipient and must start from the Bronze Award level.

Quality Award Workshops

FHCA annually provides hands-on workshops for AHCA/NCAL National Quality Award application writers for Bronze, Silver and Gold. FHCA's Koko Okano, an AHCA/NCAL Quality Award Senior Examiner and an advanced examiner for the Governor's Sterling Award, is joined by several experienced senior examiners to help participants understand the process and criteria for submission. Attendees walk out with an application framework, ready to go.

Click Here to register for these upcoming Quality Award Workshops.

Bronze Quality Award Workshop

Thursday, December 12
9:00 a.m. - 4:00 p.m.
Health Services Advisory Group
3000 Bayport Drive, Suite 300
Tampa, FL
$125 per individual - includes lunch

Silver Quality Award Workshop

Tuesday, October 10
9:00 a.m. - 4:00 p.m.
Life Care Centers of America Divisional Office
940 Centre Cr., Suite 2020
Altamonte Springs, FL 32714
$125 per person and includes lunch

Friday, November 17
Court of Palm Aire
2701 North Course Drive
Pompano Beach, FL 33069
$125 per person and includes lunch

Thursday, November 30
9:00 a.m. - 4:00 p.m.
Greystone Healthcare Management
4042 Park Oaks Boulevard, Suite 300
Tampa, FL
$125 per person and includes lunch

Gold Quality Award Workshop

Wednesdsay, October 11
9:00 a.m. - 4:00 p.m.
Life Care Centers of America Divisional Office
940 Centre Cr., Suite 2020
Altamonte Springs, FL 32714
$125 per person and includes lunch

Doing "CAT 7" Right for Silver and Gold

Thursday, October 26
1:00-4:00 p.m.
Westchester of Winter Park
558 N. Semoran Blvd,
Winter Park, FL 32792
Registration opens at 12:30 p.m.

This workshop will focus on Category 7 of the Silver and Gold National Quality Award.
This year, Silver applicants will be required to meet the minimum points for Category
7 to receive the award. Since Category 7 is allocated with so many points, Silver and
Gold applicants cannot write a successful application without doing the “Cat 7” right.
Category 7 is the most technical section of the award application with minimum
subjectivity allowed for the examiners. In this workshop, Silver and Gold applicants will
learn how the Category 7 is reviewed and scores by the examiner and how to ensure
Category 7 will earn enough points to cross the minimum threshold.

*Advance registration for this event is now closed. For onsite registration or other questions about this event, please contact Koko Okano at kokano@fhca.org.

Quality Award Boot Camp - for Silver and Gold Applicants

This free, instructional series will offer webinars, in-person events, tools, resources, and communication throughout the application process for FHCA members. Participants must commit to submit the Intent to Apply (due in November) and the application for the annual award cycle (due in February for all levels).

Click here for more information and resources as part of FHCA's Quality Award Bootcamp for the 2018 Awards (members only login required).

Please note: Participation in this program will not guarantee a successful outcome and will not, in any way, affect the application review process. FHCA's Quality Award Boot Camp will help participants gain proper knowledge and training on the application criteria and write a better application to increase their chances to receive the award.  

For questions about the Quality Award Boot Camp, please contact Koko Okano.

AHCA/NCAL Applicant Resources

*AHCA/NCAL now allows nursing centers that are not members of FHCA to participate in the National Quality Award Program. National Silver and Gold Quality Award recipients will receive 5 points for the Quality Add-on under the Prospective Payment System. Links to the Application Guideline for each award level can be found below

AHCA/NCAL Recipient Resources

AHCA/NCAL offers recipient resources by award level, such as logos, planning guides and template press releases. Recipients also may purchase customized Quality Award banners with center names.

If you have any questions about the National Quality Awards program, please contact Koko Okano of FHCA. For technical questions, such as obtaining username and password, obtaining or questions about past applications submitted from your center and online submission help, please contact the AHCA Quality Award Team. *The application status and application history is strictly confidential between your center and AHCA/NCAL.