Florida’s Advocate for Long Term Care
Providers and the Elders They Serve

AHCA/NCAL National Quality Award Program

The American Health Care Association/National Center for Assisted Living encourages member nursing centers and assisted living facilities to participate in this distinctive awards program built on the principles of the Malcolm Baldrige National Quality Award Health Care Criteria. If you have any questions about the National Quality Awards program, please contact Koko Okano of FHCA. For technical questions, such as obtaining username and password, obtaining or questions about past applications submitted from your center and online submission help, please contact the AHCA Quality Award Team. *The application status and application history is strictly confidential between your center and AHCA/NCAL.

FHCA members are committed to these awards, as proven by the significant number of each award level earned to date:

  • Bronze - Commitment to Quality: 328
  • Silver - Achievement in Quality: 59
  • Gold - Excellence in Quality: 2


Click here to read a list of this year's Bronze Award recipients.
Click here to read a list of this year's Silver Award recipients.

2019 Applications Available Now!

Quality Award Portal
Click here to get started today.
2019 Program Dates
Intent to Apply: November​ 8th, 2018
Application Deadline: January 31, 2019 (All deadlines are at 8pm EST)

Recertification Policy

In 2014, AHCA/NCAL introduced a new recertification policy that affect all the current and past recipients. Under this policy, Bronze and Silver Quality Award recipients will have a limited amount of time to apply for the next award level (Silver or Gold) before being designated as a “past recipient” of the award, a status that requires the center to reapply at the Bronze level if it decides to participate in the program again. For centers that received a Quality Award prior to 2014 but have not yet submitted the application for the next level, applications for the next level must be submitted by the year 2017. If the award recipient did not submit an application by the 2017 deadline, the center will become a past recipient and must restart from the Bronze Award level.

Quality Award Workshops

Click here for date, location and registration details.

FHCA annually provides hands-on workshops across the state for centers pursuing the AHCA/NCAL Bronze, Silver and Gold National Quality Awards. These intensive workshops are led by FHCA's Koko Okano, an AHCA/NCAL Quality Award Master Examiner and an examiner of the National Baldrige Program. FHCA suggests centers consider sending any team members working on the centers' Quality Award application/criteria to these workshops, which can result in a better application, greater understanding of the foundational elements of quality in your center, and enhanced excitement as your center engages in the program.

CAT 7 Workshop (Recommended for Silver and Gold Applicants)

Click here for date, location and registration details.

Category 7 is the most technical section of the Silver and Gold Quality Award applications with over 45% of total points allocated. Successful award applicants will benefit from attending both the Silver or Gold Award level workshop and the Cat 7 workshop together. This will provide a better understanding of how the Category 7 is reviewed and scored by the examiner to ensure this section of their application will earn enough points to cross the minimum scoring threshold.

AHCA/NCAL Applicant Resources


*AHCA/NCAL now allows nursing centers that are not members of FHCA to participate in the National Quality Award Program. National Silver and Gold Quality Award recipients will receive 5 points for the Quality Add-on under the Prospective Payment System.

AHCA/NCAL Recipient Resources

AHCA/NCAL offers recipient resources by award level, such as logos, planning guides and template press releases. Recipients also may purchase customized Quality Award banners with center names.