Education | Events

Risk Management Certificate Program

Event Locations

Live Program

November 16-17, 2022
FHCA Education and Training Center

307 West Park Avenue
Tallahassee, FL 32301

Virtual, Live Broadcast Program

November 16-17, 2022
Via Zoom

FHCA's Risk Management Certificate Program is designed to enable participants to effectively implement or enhance their skilled nursing facilty's risk management program. Leaders in risk management, including representatives from the Agency for Health Care Administration, will address topics that focus on advance directives, application of State of Florida risk requirements and federal risk-related regulations. The program will also expand participants' knowledge of high-risk areas such as elopement, significant incidents and accidents and more.In addition, participants will be educated on the reporting requirements under state and federal guidelines as they relate to risk and standards of investigation and documentation.

The program offers two options for participants to earn 15 continuing hours of education. Join FHCA on November 16-17 in Tallahassee for the live, in-person program, or for those unable to attend in-person, participate in our virtual, live broadcast. Participants will also be required to complete 2, two-hour on-demand sessions and a post-exam for full completion of the certificate program.

In-Person Program

  • Delivered over 10, in-person sessions and 2, two-hour on-demand sessions for a total of 15 continuing education credits
  • Training Dates: November 16-17 at the FHCA Education and Training Center in Tallahassee.
  • On-demand Sessions: Registered attendees will be emailed 2, two-hour on-demand sessions by November 3. Both on-demand sessions must be completed by December 13 at 4:00 p.m. EST to receive CEUs.
  • Training Materials: 2 on-demand video sessions; post-exam; handout materials
  • Continuing Education Credits: FHCA will post contact hours to CE Broker by December 15, 2022. Participants must complete the 11 hours of live in-person sessions, 2, two-hour on-demand sessions and post-exam by December 13 at 4:00 p.m. EST to receive CEUs.

Virtual, Live Broadcast Program

  • Delivered over 10 education sessions and 2, two-hour on-demand sessions for a total of 15 continuing education credits
  • Training Dates: Registered attendees will access the live broadcasted sessions via Zoom on November 16-17. These sessions will also be recorded and available for viewing between November 17 – December 13.
  • On-demand Sessions: Registered attendees will be emailed 2, two-hour on-demand sessions by November 3. Both on-demand sessions must be completed by December 13 at 4:00 p.m. EST to receive CEUs.
  • Training Materials: 2 on-demand video sessions; post-exam; handout materials
  • Continuing Education Credits: FHCA will post contact hours to CE Broker by December 15, 2022. Participants must complete the 15 hours of education (this includes the 2 on-demand sessions) and post-exam by December 13 at 4:00 p.m. EST to receive CEUs.

 

Meet the Speakers

Michelle Dillehay RN-BC has been employed with the Agency for Health Care Administration since 1999. Currently, she enjoys working in the Survey and Certification Support Branch to provide training and quality assurance in Field Operations. She served as a supervisor and preceptor for the Orlando office that includes Orange, Seminole, Brevard and Osceola counties. Michelle was also a registered nurse specialist surveyor and a quality of care monitor for nursing homes and assisted living facilities from Daytona Beach to Miami. Michelle received her Bachelor of Science in Nursing from Kent State University in Ohio in 1988 and has her Certification in Gerontology from the American Nurses Credentialing Center. She has enjoyed being a Registered Nurse for 30 years with over 25 years of experience in long term care.

Brandi Byrd has been with Agency for Health Care Administration since January 2016. She is the Program Administrator for the Complaint and Intake Management Unit within the Division of Health Quality Assurance. The unit oversees every facility reported incident submitted to the Agency from multiple providers, including hospitals, nursing homes, skilled nursing facilities, assisted living facilities, ambulatory surgical centers, and abortion clinics. Prior to her current role, she was a surveyor with Agency for several years. Ms. Byrd is a Registered Nurse with 13 years of professional experience providing direct care and risk management oversight for multiple provider types.

Robin Allen received her undergraduate and graduate degrees at Florida State University in Speech Language Pathology. She has worked in Private Clinics, Acute Care, Rehab Hospitals, and Long-Term Care in various roles including leadership and direct Patient care. Robin became a Healthcare Risk Manager in 2002. Since then, she focused her efforts on proactive Risk Management in Long Term Care including the development and implementation of risk management programs for three companies inside and outside of FL. Robin is currently the Corporate Risk Manager for Synergy Healthcare Services.

Robin A. Bleier is the President of RB Health Partners, Inc., a long-term care consultancy firm. She is the past Chair of the FHCA Emergency Preparedness Council, past Chair of the FHC-PAC, and a vested long term care advocate through her volunteerism and affiliation with numerous professional associations and committees. Robin is a featured state and national presenter, is FHCA’s RAI-MDS-PPS Bootcamp trainer and has been educating on this and other topics nationally since 1998. RB Health Partners, Inc. has a strategic partnership with FHCA, consulting with the Association on quality affairs, including survey readiness.

Karen Goldsmith currently serves as FHCA's Regulatory Counsel and previously served as Florida Health Care Association's Legal Counsel since 1980. She is on the American Health Care Association's Legal Subcommittee and served as its Chair for three years. She is active in the American Health Lawyers Association and served as Chair of their Long-Term Care subgroup for two years. She has been published in several books produced by AHLA. She practices primarily in long term care.

Hazel Mahoney has been a Registered Nurse since 1978, training originally in England, working in the Middle East and then moving to Florida in 1990. She has worked in hospitals, long term care centers and physician provider organizations in various capacities. Hazel completed her BA in Health Administration through the University of Dundee distance learning program in 2012. Hazel has developed, implemented and monitored clinical risk management programs for three long term care companies in Florida, moving into Compliance in 2013. In 2014, Hazel achieved certification in Health Care Compliance and Health Care Privacy Compliance. She has developed, implemented, and now oversees comprehensive Ethics and Compliance Programs for different operating companies which meet OIG guidelines.

Kim Broom been a Registered Nurse for 35 years with 22 of the years in long term care as a Director of Nursing, Regional Nurse Consultant and other rolls. She is a risk manager and for six years was the administrator of a 68-bed assisted living center with an Extended Congregate Care license. She came to FHCA in May of 2017 and is the liaison to Senior Clinicians Council, Risk Compliance Council and the Florida Center for Assisted Living (FCAL) Committee. 

Event Agenda

On-Demand (2 Hrs)

Part 1

State and Federal Regulatory Requirements Presented by AHCA

  • Michelle Dillehay RN-BC, Agency for Health Care Administration

 

  • Risk Management Requirements for Skilled Nursing Centers
  • Risk Management Reporting
  • State Adverse Event Reporting

On-Demand (2 Hrs)

  • Brandi Byrd, Agency for Health Care Administration

 

  • Federal Abuse, Neglect, Exploitation/Misappropriation, and Injury of Unknown Origin (ANEMMI)
  • Federal EJA

November 16, 2022

Part 2

Welcome & Advance Directives

12:30 - 1:00 p.m.

Registration

1:00 - 1:30 p.m.

Q&A Session

  • Robin Bleier, President, RB Health Partners, Inc.
  • Hazel Mahoney, Chief Compliance Officer, Facility Support Company
  • Kim Broom, FHCA Director of Clinical & Risk Management
  • Karen Goldsmith, FHCA Regulatory Consultant

1:30 - 3:15 p.m.

Advance Directives (Part 1)

  • Karen Goldsmith, FHCA Regulatory Consultant

3:30 - 5:30 p.m.

Advance Directives (Part 2)

  • Karen Goldsmith, FHCA Regulatory Consultant

November 17, 2022

Risk Management 101

7:30 - 8:00 a.m.

Registration

8:00 - 9:00 a.m.

Risk Education (Faculty Staff)

*One-hour risk education requirement

  • Robin Bleier, President, RB Health Partners, Inc.

9:00 - 10:00 a.m.

Incident & Accident (I-A) Reporting

  • Kim Broom, Director of Clinical & Risk Management, Florida Health Care Association

10:00 - 10:10 a.m.

Break

10:10 - 11:00 a.m.

I-A Investigations/Logging/Determination if Adverse

  • Robin Allen, Corporate Risk Manager, Synergy Healthcare Services

11:00 a.m. - 12:00 p.m.

Root Cause Analysis Processes

4 Ps, 5 Ws, SBAR, Fishbone, Multi-voting, etc.

  • Robin Bleier, President, RB Health Partners, Inc.
  • Hazel Mahoney, Chief Compliance Officer, Facility Support Company

12:00 - 12:30 p.m.

Lunch

12:30 - 1:30 p.m.

Comment/Concern/Grievances

  • Robin Bleier, President, RB Health Partners, Inc.

1:30 - 2:20 p.m.

Monthly Risk Management/QAA-QAPI Meeting

  • Hazel Mahoney, Chief Compliance Officer, Facility Support Company

2:20 -2:30 p.m.

Break

2:30 - 3:30 p.m.

Corporate Compliance Program Requirements

  • Hazel Mahoney, Chief Compliance Officer, Facility Support Company

3:30 - 4:00 p.m.

Exam Wrap Up

  • Robin Bleier, President, RB Health Partners, Inc.